Privacy Policy

Introduction

This Privacy Policy explains how [Legal Entity Name] ("Creators Bridge", "we", "us", or "our") collects, uses, shares, and protects personal data when you visit our website, submit an enquiry or booking, register as a creator, or otherwise interact with our influencer-marketing services.

We act as a data fiduciary in respect of the personal data we determine the purpose and means of processing. By using our services or providing your information, you acknowledge the practices described here. This policy is intended to align with the Digital Personal Data Protection Act, 2023 and applicable rules.

Personal data we collect

Information you provide directly: your name, business or brand name, phone number, email address, city, social-media handles, campaign requirements, creator profile details, and any other information you choose to share in a form or message.

Transaction and communication records: booking details, correspondence with our team, and (where applicable) billing or payment reference information processed through our payment partners. We do not store full card or bank credentials.

Technical and usage data collected automatically: device type, browser, IP address, approximate location, and pages visited, gathered through cookies and similar technologies to keep the website secure and functional and to understand how it is used.

Purposes of processing

We process personal data to respond to enquiries, prepare campaign proposals, match brands with creators, deliver and manage campaigns, process bookings and payments, provide customer support, comply with legal obligations, and improve and secure our services.

Where the law requires your consent, we process your data on the basis of the consent you provide, which you may withdraw at any time. In certain cases we may process data for legitimate uses permitted by law, such as fulfilling a service you have requested.

Sharing and disclosure

We share personal data only as needed to deliver our services — for example, sharing a brand brief with the creators engaged for a campaign, or a creator profile with the relevant brand.

We engage trusted service providers (data processors) such as hosting, analytics, communication, and payment providers who process data on our behalf under appropriate contractual safeguards. We may also disclose data where required by law, regulation, or valid legal process. We do not sell your personal data.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to provide our services, and to comply with legal, accounting, or reporting obligations. When data is no longer required, we delete or anonymise it in accordance with our internal retention practices and applicable law.

Your rights

Subject to applicable law, you have the right to access a summary of the personal data we hold about you and how it is processed, to request correction or updating of inaccurate or incomplete data, to request erasure of your data where it is no longer required, to withdraw consent previously given, and to nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any of these rights, contact us using the details in the Grievance and contact section below. We may need to verify your identity before acting on a request.

Security of your data

We maintain reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we take steps to limit and manage risk.

Cookies

Our website uses cookies and similar technologies to operate essential features, remember preferences, and understand usage. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

Children’s data

Our services are intended for individuals who are adults under applicable law and are not directed at children. We do not knowingly collect the personal data of children without verifiable parental or guardian consent as required by law. If you believe a child’s data has been shared with us, please contact us so we can address it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated date. Continued use of our services after changes take effect constitutes acknowledgement of the updated policy.

Grievance and contact

If you have questions, concerns, or complaints about this policy or how your personal data is handled, you may contact our Grievance Officer:

Grievance Officer: [Grievance Officer Name]. Email: [Contact Email]. Address: [Registered Office Address], [City]. We will acknowledge and respond to grievances within the timelines prescribed by applicable law.